Knowledge Base
MSP IT & Cybersecurity documentation
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Network Documentation Standards
# Network Documentation Standards ## Required Information ### Network Topology - Network diagram (physical and logical) - IP addressing scheme - VLA...
Backup Strategy (3-2-1 Rule)
# Backup Strategy: 3-2-1 Rule ## The Rule - **3** copies of data - **2** different media types - **1** copy offsite ## Implementation ### Servers (...
Security Stack Overview
# Security Stack Overview ## Core Components ### RMM - NinjaOne - Remote monitoring and management - Patch management - Software deployment - Remote...
Client Onboarding Checklist
# Client Onboarding Checklist ## Initial Setup 1. Create client record in PSA 2. Set up billing and contract terms 3. Schedule kickoff meeting 4. Col...
Patterson Optimization
https://pattersonsupport.custhelp.com/euf/assets/Answers/22583/Performance_Optimization_Recommendations_01_13_2026.pdf...
Troubleshooting Slow Performance
# Troubleshooting Slow Performance ## Initial Assessment 1. When did slowness start? 2. Affecting one user or multiple? 3. All applications or specif...
Firewall Configuration Standards
# Firewall Configuration Standards ## Basic Configuration - Change default passwords - Disable unused services - Enable logging - Configure NTP - Set...
Microsoft 365 Security Baseline
# Microsoft 365 Security Baseline ## Identity & Access - Enable MFA for all users - Disable legacy authentication - Implement conditional access poli...
Remote Access Best Practices
# Remote Access Best Practices ## VPN Configuration - Use strong encryption (AES-256) - Implement split tunneling carefully - Require MFA for all con...
Ransomware Response Plan
# Ransomware Response Plan ## Immediate Actions (First 15 Minutes) 1. **Isolate infected systems** - Disconnect from network immediately 2. **Alert s...
Patch Management Policy
# Patch Management Policy ## Windows Updates - Critical/Security: Deploy within 48 hours to test group - Deploy to production within 7 days - Feature...