Synapse Tech

Incidents

Manage support incidents

Ticket
Pri
Status
Client
Description
Assigned
Deadline
Category
Created
#TKT-852846

Setup As Client in PAX8

MEDSchedForester Dental

Setup up as client in PAX8 with the domain (foresterdds.com)

AF
Aubrey Fautheree
project
Sep 23about 12 hours ago
#bcc468

Clawson Help Desk Setup

MEDSchedClawson Honda of Fresno

Set up Connor and Joey for full service Help Desk at clawson.

AF
Aubrey Fautheree
helpdesk
Sep 22about 12 hours ago
#34f7bc

Proxmox check for Emails being sent to ND.

MEDSchedExpo Party Rentals

Proxmox check for Emails being sent to ND. PBS failure emails are being sent to ND still. need to remove them from email list.

AF
Aubrey Fautheree
helpdesk
Sep 212 days ago
#a9a87d

S1 AUDIT

MEDSchedSynapse Tech

AUDIT FOR MISSING NODES IN S1.

AF
Aubrey Fautheree
helpdesk
Sep 21about 12 hours ago
#TKT-378105

Old Profile Backup

MEDOpenFresno Adventist Academy

Backup and Transfer old profiles to new Entra login.

AF
Aubrey Fautheree
project
Sep 213 days ago
#TKT-350266

Create Users for MS Entra

MEDOpenFresno Adventist Academy

Create Users for MS Entra - All students and staff need a new login.

AF
Aubrey Fautheree
project
Sep 213 days ago
#TKT-314020

Create MS Entra

MEDOpenFresno Adventist Academy

Create the Entra portal

AF
Aubrey Fautheree
project
Sep 213 days ago
#TKT-290081

Purchase Licenses

MEDSchedFresno Adventist Academy

Purchase Licenses for FAA. 4 A3 + normal licenses for staff.

AF
Aubrey Fautheree
project
Sep 213 days ago
#TKT-238055

Setup Client in PAX8 Educational

MEDSchedFresno Adventist Academy

FAA needs to be setup and configured in PAX8 as an educational client.

AF
Aubrey Fautheree
project
Sep 213 days ago
#40455d

PRINTER CLEAN UP WITH POR.

MEDSchedExpo Party Rentals

My name is Patrick Anglin, and I work in the IT Department at Point of Rental Software. Armando at Expo Marketing & Services asked me to reach out to help with printer cleanup on the various servers. Please let me know who I should speak with about this. +1 800 944 7368

DS
Dylan Steenberg
helpdesk
Sep 192 days ago
#5c294e

Email/Website

MEDSchedShawn Rusk DDS

EMAIL HOSTING WEBSITE BUSINESS EMAIL CHRISTINE@RUSKDDS.COM AND OFFICE@RUSKDDS.COM SEND PROPOSAL FOR TWO EMAILS & IRONSCALES HAVE HER DECIDE ON PLAN, EMAIL WITH NO TEAMS, APP OR NO APP. FIGURE OUT WHO CONTROLS ACCESS TO DNS MANAGEMENT - HENRY SCHEIN

DS
Dylan Steenberg
helpdesk
Sep 18about 9 hours ago
#28dc60

SETUP SCAN TO NETWORK FOLDER FOR MEGAN

MEDSchedAlan B. Winter DDS

SETUP SCAN TO NETWORK FOLDER FOR MEGAN

DS
Dylan Steenberg
helpdesk
Sep 18about 15 hours ago
#90dbdd

RUSK email/website hosting

MEDOpenShawn Rusk DDS

Forwarded email to you

AF
Aubrey Fautheree
helpdesk
Sep 1410 days ago
#ed16e9

Push APP

MEDSchedFresno Adventist Academy

GARFIELD IS MISSING IXL. PUSH CANVA AND QUIZLET TO ALL HS

AF
Aubrey Fautheree
helpdesk
Sep 93 days ago
#8df2dc

Configure Power on settings for Jumpbox @ Expo

MEDSchedSynapse Tech

Change Bios Settings for Jared-DT to auto turn on after a power event

AF
Aubrey Fautheree
helpdesk
Sep 99 days ago
#e7643a

S1 NOTIFCATIONS RESEARCH

MEDSchedSynapse Tech

ATTEMPTING TO SET UP NOTIFICATIONS FOR CRITICAL ALERTS SO WE DONT MISS IMPORTANT THINGS.

AF
Aubrey Fautheree
helpdesk
Sep 83 days ago
#TKT-842516

Ironscales Integration

MEDOpenSierra View Endo

Integrate Ironscales into their GWS Environment.

AF
Aubrey Fautheree
project
Sep 815 days ago
#101054

Call Dentrix

MEDIn ProgStacy Eastman DDS

CALL DENTRIX FOR UPDATE ISSUE ON DR2 @ EASTMAN 06345095

DS
Dylan Steenberg
helpdesk
Sep 215 days ago
#b9ebb0

New drop at north entrance needs 4 port keystone plate

MEDOpenClawson Honda of Fresno

-

DS
Dylan Steenberg
helpdesk
Sep 222 days ago
#d2556f

Check in With Barrington on Pano and what they want to do.

MEDSchedSynapse Tech

NEED TO FOLLOW UP WITH BARRINGTON AND THEIR PANO MACHINE.

DS
Dylan Steenberg
helpdesk
Aug 3121 days ago
#dbcd4a

Integrate Securly into Student Network

MEDSchedFresno Adventist Academy

Securly DNS forwarding and SSL Certificate added to student wifi network.

AF
Aubrey Fautheree
helpdesk
Aug 2724 days ago
#3aa4a6

integrate securly into iPads

MEDSchedFresno Adventist Academy

Push Securly certificate to iPads

AF
Aubrey Fautheree
helpdesk
Aug 25about 12 hours ago
#a0f83e

AI Integration into Microsoft 365

MEDOpenClawson Honda of Fresno

John Smith wants to integrate Claude Enterprise into his MS365 account.

AF
Aubrey Fautheree
helpdesk
Aug 24about 1 month ago
#a91c04

Issues with Chromebooks

MEDSchedChowchilla Adventist School

PRINCIPAL TIM NEVIS WILL CALL THIS AFTERNOON AFTER CLASSES ARE DONE. HAVING ISSUES WITH SOME OF THE CHROME BOOKS. THEY ARE OUT OF LICENSES AND GOOGLE CLASSROOM DOES NOT WORK. WRONG SUBSCRIPTION? GOOGLE DOCS SAYS EXPIRED. CHROME ENTERPRISE CORE

AF
Aubrey Fautheree+Dylan Steenberg
helpdesk
Aug 206 days ago
#43fdab

Sensor issue

MEDSchedAdventist Health Community Care

"CORCORAN AH JUST CALLED. THEY HAVE BEEN TRYING TO GET AHOLD OF YOU. THEY HAVE A SENSOR ISSUE TICKET THAT THEY PLACED BACK ON JUNE 26. THEY SAID THEY HAVEN'T BEEN ABLE TO GET AHOLD OF YOU AND THEY WANTED AN UPDATE ON THE TICKET AND ASKED IF IT COULD BE ESCALATED SINCE IT HASN'T BEEN TAKEN CARE OF." 5597621265 LEAD RDA JASMINE, NEITHER SENSORS ARE CONNECTING TO DENTRIX OR MIPACS

DS
Dylan Steenberg
helpdesk
Aug 185 days ago
#fb0ea7

Syncro Remote Setup

MEDIn ProgExpo Party Rentals

Amanda Gonzales and Jared Medaris need remote access accounts set up.

DS
Dylan Steenberg+Dylan Steenberg
helpdesk
Aug 1015 days ago
#8efed6

CALL AND SCHEDULE S1 APPTS

MEDSchedSynapse Tech

SCHEDULE S1 APPTS FOR REMAINING SITES

DS
Dylan Steenberg
helpdesk
Aug 46 days ago
#bd774c

Print Server IP Reservations

MEDOpenClawson Honda of Fresno

reminder for Aubrey, printer IPs

AF
Aubrey Fautheree+Trao Her
helpdesk
Jul 27about 1 month ago
#TKT-567473

Build SOW

MEDSchedCommunity Dental Group

-

AF
Aubrey Fautheree
project
Jul 232 months ago
#3cbb17

MSS Laptops

MEDSchedClawson Honda of Fresno

FIND OUT WHICH IS ROBERT'S LAPTOPS, FIND SPECS, WE WANT TO CLONE IT

DS
Dylan Steenberg
helpdesk
Jul 14about 17 hours ago
#TKT-313942

SENDERO - S1

0/21
MEDSchedSynapse Tech

Nodes Needed for remediation:

?
Unassigned+Dylan Steenberg, Aubrey Fautheree
project
Jul 133 days ago
#TKT-567135

KHOE DENT - S1

8/10
MEDSchedSynapse Tech

Nodes Needed for remediation:

?
Unassigned+Dylan Steenberg, Aubrey Fautheree
project
Jul 1310 days ago
#PT-034909

Project

MEDSchedSynapse Tech

Daily Huddle

DS
Dylan Steenberg
project
Jun 301 day ago
#0a17de

CLAWSON SERVERS S1 REMEDIATION

MEDSchedClawson Honda of Fresno

UNINSTALL AND REINSTALL S1 ON CLAWSON SERVERS. DOES REQUIRE DOWNTIME.

AF
Aubrey Fautheree
helpdesk
Jun 3013 days ago
#2219e1

Build SOW for Gate Controller Project

MEDSchedSynapse Tech

Build SOW for Gate Controller Project

AF
Aubrey Fautheree
helpdesk
Jun 102 months ago
#ee9a12

CAMERA AUDIO

MEDSchedClawson Honda of Fresno

CAN LISTEN TO AUDIO ON LIVE, NEED TO HAVE IT IN PAST FOOTAGE AS WELL.

DS
Dylan Steenberg
helpdesk
Jun 621 days ago
#daec08

INSTALL S1 FOR BARRINGTON

MEDSchedSynapse Tech

INSTALL S1

DS
Dylan Steenberg
helpdesk
May 14about 15 hours ago
#ST-031128
SLA

Help Desk

MEDIn ProgSynapse Tech

CLEAN UP INVENTORY ITEM LIST REMOVE ONE OFF ITEMS AND THINGS THAT ARE OUT DATED OR OBSOLETE. (NETGEAR ETC....)

AF
Aubrey Fautheree
Aug 1
helpdesk
Apr 1519 days ago
#ST-700979
SLA

Help Desk

MEDPend PrtClawson Honda of Fresno

STEPHANIE VENEGAS - D141, D142 ROBERT HANNAH, ANDREW HERNANDEZ NEEDS ACCESS TO D141, D142 AND D144

AF
Aubrey Fautheree
Jul 10
helpdesk
Apr 74 months ago
#ST-489564
SLA

Help Desk

MEDPend PrtClawson Honda of Fresno

can we please give Stephanie Venegas access to the file room?

AF
Aubrey Fautheree
Jul 10
helpdesk
Mar 314 months ago
#ST-168546
SLA

Help Desk

2/4
MEDPend PrtClawson Honda of Fresno

BC-C43 CONTROLLER ACTING UP

AF
Aubrey Fautheree
Jul 10
helpdesk
Jan 284 months ago