Incidents
Manage support incidents
Ticket | Pri | Status | Client | Description | Assigned | Deadline | Category | Created |
|---|---|---|---|---|---|---|---|---|
#TKT-852846 Setup As Client in PAX8 | MED | Sched | Forester Dental | Setup up as client in PAX8 with the domain (foresterdds.com) | AF Aubrey Fautheree | — | project | Sep 23about 12 hours ago |
#bcc468 Clawson Help Desk Setup | MED | Sched | Clawson Honda of Fresno | Set up Connor and Joey for full service Help Desk at clawson. | AF Aubrey Fautheree | — | helpdesk | Sep 22about 12 hours ago |
#34f7bc Proxmox check for Emails being sent to ND. | MED | Sched | Expo Party Rentals | Proxmox check for Emails being sent to ND. PBS failure emails are being sent to ND still. need to remove them from email list. | AF Aubrey Fautheree | — | helpdesk | Sep 212 days ago |
#a9a87d S1 AUDIT | MED | Sched | Synapse Tech | AUDIT FOR MISSING NODES IN S1. | AF Aubrey Fautheree | — | helpdesk | Sep 21about 12 hours ago |
#TKT-378105 Old Profile Backup | MED | Open | Fresno Adventist Academy | Backup and Transfer old profiles to new Entra login. | AF Aubrey Fautheree | — | project | Sep 213 days ago |
#TKT-350266 Create Users for MS Entra | MED | Open | Fresno Adventist Academy | Create Users for MS Entra - All students and staff need a new login. | AF Aubrey Fautheree | — | project | Sep 213 days ago |
#TKT-314020 Create MS Entra | MED | Open | Fresno Adventist Academy | Create the Entra portal | AF Aubrey Fautheree | — | project | Sep 213 days ago |
#TKT-290081 Purchase Licenses | MED | Sched | Fresno Adventist Academy | Purchase Licenses for FAA. 4 A3 + normal licenses for staff. | AF Aubrey Fautheree | — | project | Sep 213 days ago |
#TKT-238055 Setup Client in PAX8 Educational | MED | Sched | Fresno Adventist Academy | FAA needs to be setup and configured in PAX8 as an educational client. | AF Aubrey Fautheree | — | project | Sep 213 days ago |
#40455d PRINTER CLEAN UP WITH POR. | MED | Sched | Expo Party Rentals | My name is Patrick Anglin, and I work in the IT Department at Point of Rental Software. Armando at Expo Marketing & Services asked me to reach out to help with printer cleanup on the various servers. Please let me know who I should speak with about this. +1 800 944 7368 | DS Dylan Steenberg | — | helpdesk | Sep 192 days ago |
#5c294e Email/Website | MED | Sched | Shawn Rusk DDS | EMAIL HOSTING WEBSITE BUSINESS EMAIL CHRISTINE@RUSKDDS.COM AND OFFICE@RUSKDDS.COM SEND PROPOSAL FOR TWO EMAILS & IRONSCALES HAVE HER DECIDE ON PLAN, EMAIL WITH NO TEAMS, APP OR NO APP. FIGURE OUT WHO CONTROLS ACCESS TO DNS MANAGEMENT - HENRY SCHEIN | DS Dylan Steenberg | — | helpdesk | Sep 18about 9 hours ago |
#28dc60 SETUP SCAN TO NETWORK FOLDER FOR MEGAN | MED | Sched | Alan B. Winter DDS | SETUP SCAN TO NETWORK FOLDER FOR MEGAN | DS Dylan Steenberg | — | helpdesk | Sep 18about 15 hours ago |
#90dbdd RUSK email/website hosting | MED | Open | Shawn Rusk DDS | Forwarded email to you | AF Aubrey Fautheree | — | helpdesk | Sep 1410 days ago |
#ed16e9 Push APP | MED | Sched | Fresno Adventist Academy | GARFIELD IS MISSING IXL. PUSH CANVA AND QUIZLET TO ALL HS | AF Aubrey Fautheree | — | helpdesk | Sep 93 days ago |
#8df2dc Configure Power on settings for Jumpbox @ Expo | MED | Sched | Synapse Tech | Change Bios Settings for Jared-DT to auto turn on after a power event | AF Aubrey Fautheree | — | helpdesk | Sep 99 days ago |
#e7643a S1 NOTIFCATIONS RESEARCH | MED | Sched | Synapse Tech | ATTEMPTING TO SET UP NOTIFICATIONS FOR CRITICAL ALERTS SO WE DONT MISS IMPORTANT THINGS. | AF Aubrey Fautheree | — | helpdesk | Sep 83 days ago |
#TKT-842516 Ironscales Integration | MED | Open | Sierra View Endo | Integrate Ironscales into their GWS Environment. | AF Aubrey Fautheree | — | project | Sep 815 days ago |
#101054 Call Dentrix | MED | In Prog | Stacy Eastman DDS | CALL DENTRIX FOR UPDATE ISSUE ON DR2 @ EASTMAN 06345095 | DS Dylan Steenberg | — | helpdesk | Sep 215 days ago |
#b9ebb0 New drop at north entrance needs 4 port keystone plate | MED | Open | Clawson Honda of Fresno | - | DS Dylan Steenberg | — | helpdesk | Sep 222 days ago |
#d2556f Check in With Barrington on Pano and what they want to do. | MED | Sched | Synapse Tech | NEED TO FOLLOW UP WITH BARRINGTON AND THEIR PANO MACHINE. | DS Dylan Steenberg | — | helpdesk | Aug 3121 days ago |
#dbcd4a Integrate Securly into Student Network | MED | Sched | Fresno Adventist Academy | Securly DNS forwarding and SSL Certificate added to student wifi network. | AF Aubrey Fautheree | — | helpdesk | Aug 2724 days ago |
#3aa4a6 integrate securly into iPads | MED | Sched | Fresno Adventist Academy | Push Securly certificate to iPads | AF Aubrey Fautheree | — | helpdesk | Aug 25about 12 hours ago |
#a0f83e AI Integration into Microsoft 365 | MED | Open | Clawson Honda of Fresno | John Smith wants to integrate Claude Enterprise into his MS365 account. | AF Aubrey Fautheree | — | helpdesk | Aug 24about 1 month ago |
#a91c04 Issues with Chromebooks | MED | Sched | Chowchilla Adventist School | PRINCIPAL TIM NEVIS WILL CALL THIS AFTERNOON AFTER CLASSES ARE DONE. HAVING ISSUES WITH SOME OF THE CHROME BOOKS. THEY ARE OUT OF LICENSES AND GOOGLE CLASSROOM DOES NOT WORK. WRONG SUBSCRIPTION? GOOGLE DOCS SAYS EXPIRED. CHROME ENTERPRISE CORE | AF Aubrey Fautheree+Dylan Steenberg | — | helpdesk | Aug 206 days ago |
#43fdab Sensor issue | MED | Sched | Adventist Health Community Care | "CORCORAN AH JUST CALLED. THEY HAVE BEEN TRYING TO GET AHOLD OF YOU. THEY HAVE A SENSOR ISSUE TICKET THAT THEY PLACED BACK ON JUNE 26. THEY SAID THEY HAVEN'T BEEN ABLE TO GET AHOLD OF YOU AND THEY WANTED AN UPDATE ON THE TICKET AND ASKED IF IT COULD BE ESCALATED SINCE IT HASN'T BEEN TAKEN CARE OF." 5597621265 LEAD RDA JASMINE, NEITHER SENSORS ARE CONNECTING TO DENTRIX OR MIPACS | DS Dylan Steenberg | — | helpdesk | Aug 185 days ago |
#fb0ea7 Syncro Remote Setup | MED | In Prog | Expo Party Rentals | Amanda Gonzales and Jared Medaris need remote access accounts set up. | DS Dylan Steenberg+Dylan Steenberg | — | helpdesk | Aug 1015 days ago |
#8efed6 CALL AND SCHEDULE S1 APPTS | MED | Sched | Synapse Tech | SCHEDULE S1 APPTS FOR REMAINING SITES | DS Dylan Steenberg | — | helpdesk | Aug 46 days ago |
#bd774c Print Server IP Reservations | MED | Open | Clawson Honda of Fresno | reminder for Aubrey, printer IPs | AF Aubrey Fautheree+Trao Her | — | helpdesk | Jul 27about 1 month ago |
#TKT-567473 Build SOW | MED | Sched | Community Dental Group | - | AF Aubrey Fautheree | — | project | Jul 232 months ago |
#3cbb17 MSS Laptops | MED | Sched | Clawson Honda of Fresno | FIND OUT WHICH IS ROBERT'S LAPTOPS, FIND SPECS, WE WANT TO CLONE IT | DS Dylan Steenberg | — | helpdesk | Jul 14about 17 hours ago |
#TKT-313942 SENDERO - S1 0/21 | MED | Sched | Synapse Tech | Nodes Needed for remediation: | ? Unassigned+Dylan Steenberg, Aubrey Fautheree | — | project | Jul 133 days ago |
#TKT-567135 KHOE DENT - S1 8/10 | MED | Sched | Synapse Tech | Nodes Needed for remediation: | ? Unassigned+Dylan Steenberg, Aubrey Fautheree | — | project | Jul 1310 days ago |
#PT-034909 Project | MED | Sched | Synapse Tech | Daily Huddle | DS Dylan Steenberg | — | project | Jun 301 day ago |
#0a17de CLAWSON SERVERS S1 REMEDIATION | MED | Sched | Clawson Honda of Fresno | UNINSTALL AND REINSTALL S1 ON CLAWSON SERVERS. DOES REQUIRE DOWNTIME. | AF Aubrey Fautheree | — | helpdesk | Jun 3013 days ago |
#2219e1 Build SOW for Gate Controller Project | MED | Sched | Synapse Tech | Build SOW for Gate Controller Project | AF Aubrey Fautheree | — | helpdesk | Jun 102 months ago |
#ee9a12 CAMERA AUDIO | MED | Sched | Clawson Honda of Fresno | CAN LISTEN TO AUDIO ON LIVE, NEED TO HAVE IT IN PAST FOOTAGE AS WELL. | DS Dylan Steenberg | — | helpdesk | Jun 621 days ago |
#daec08 INSTALL S1 FOR BARRINGTON | MED | Sched | Synapse Tech | INSTALL S1 | DS Dylan Steenberg | — | helpdesk | May 14about 15 hours ago |
#ST-031128 SLA Help Desk | MED | In Prog | Synapse Tech | CLEAN UP INVENTORY ITEM LIST REMOVE ONE OFF ITEMS AND THINGS THAT ARE OUT DATED OR OBSOLETE. (NETGEAR ETC....) | AF Aubrey Fautheree | Aug 1 | helpdesk | Apr 1519 days ago |
#ST-700979 SLA Help Desk | MED | Pend Prt | Clawson Honda of Fresno | STEPHANIE VENEGAS - D141, D142 ROBERT HANNAH, ANDREW HERNANDEZ NEEDS ACCESS TO D141, D142 AND D144 | AF Aubrey Fautheree | Jul 10 | helpdesk | Apr 74 months ago |
#ST-489564 SLA Help Desk | MED | Pend Prt | Clawson Honda of Fresno | can we please give Stephanie Venegas access to the file room? | AF Aubrey Fautheree | Jul 10 | helpdesk | Mar 314 months ago |
#ST-168546 SLA Help Desk 2/4 | MED | Pend Prt | Clawson Honda of Fresno | BC-C43 CONTROLLER ACTING UP | AF Aubrey Fautheree | Jul 10 | helpdesk | Jan 284 months ago |
